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Joined 2 years ago
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Cake day: July 3rd, 2023

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  • I used to work on a support desk for a big company. I had a bunch of friends in similar roles at other companies. Fun fact: there are no good support desks. The incentives are all skewed. If a support desk makes the customer happy, it’s giving refunds out. If it’s giving refunds out, it’s costing the company money. If it’s costing the company money, someone in finance or accounting will “fix the problem.” In the case of my company, the fix was: 6 minutes per call, no more. Every call is a sales opportunity, no exceptions. So, people would call in with big, complicated problems, and before I was allowed to help them, I had to try to sell them shit, which pissed them off, got them ranting. This ran out the clock, so then we “accidentally” disconnected. Leather, rinse, repeat. Now, my company sucked, but even the best companies need to limit churn and refunds and deal with a lot of entitled assholes on the support line, so it’s never going to be a great time.








  • I pretty much agree with all of this… I have a Mint XFCE installed on a thumb drive. (Not an installER , installED.) I can boot it on basically any computer that still supports Legacy, and I’ve done so on a Dell Venue Pro tablet (Atom CPU, 2Gb Ram). Had a bastard of a time getting it to boot, but it ran better than the on board Windows 8.1. This was post-Covid. Of all the systems I’ve run it on, one didn’t have WiFi, and one had a bunch of messing around to get the audio to switch between speakers and headphones reliably. But keep in mind, this is the exact same copy of the OS, across a half dozen systems. I’ve also upgraded it over five years or so…











  • Oh, it’s awful! I mean, I knew it was going to be a bit heavier, with the dual screens, but I figured for media and stuff I could use it like a laptop. What I didn’t know? No keyboard on the e-ink. If you have it in landscape, you have a giant, unusable keyboard on the LCD part. No backlight on the e-ink. No way to move apps from one screen to the other without closing them out completely. But this is the part that really bakes my bacon… No portrait mode on the e-ink side. None. The good eReader review seems to have missed that it’s absolutely, 100%, stuck in landscape! Also, the battery is awful. I listened to a podcast for 10 minutes, display off, and burnt 10% of the battery. I have 10-year-old laptops with better battery life. I asked for a return/refund, but of course, crickets. Their only support is apparently on a Facebook page. I won’t be getting Facebook any time soon, but I am told that they are ignoring support requests anyways.