

A good retail one: don’t say “sorry for your wait.” Say “thank you for waiting” or “thank you for being so patient”.
Something to do with… it makes people feel good about themselves if they think they’ve done something for you, which in turn makes them more likely to keep being patient.
Franziska von Karma. I was going to say Miles Edgeworth, but… let’s face it, there are plenty of foolish fools in need of a whipping right now. 😌
(I know she’s really a “game character”, but she was in the anime, so she still counts. 🧑⚖️)