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ray@lemmy.ml to Socialism@lemmy.mlEnglish · 2 years ago

Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’

www.wsj.com

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Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’

www.wsj.com

ray@lemmy.ml to Socialism@lemmy.mlEnglish · 2 years ago
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Riddled With Confusion and Guilt, ‘People Hand Out 5 Stars Like It’s Candy.’
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  • MarshallMed@lemmygrad.ml
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    2 years ago

    I either give 5 stars or don’t rate at all, I feel like some unknowing worker will be punished if I dare to give a 4 or bellow.

    • Anarcho Mandalorian@lemmy.ml
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      2 years ago

      Came here to say this. Workers get punished for anything less than perfection in reviews. Bosses created their own problem lol.

    • Kichae@kbin.social
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      2 years ago

      This exactly.

  • Valmond@lemmy.ml
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    2 years ago

    Companies also thinks 8/10 is so bad they punish the workers for it…

    • madjo@kbin.social
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      2 years ago

      And customers are savvy to this. So they adjust their ratings. Also, fuck those companies.

  • onlooker@lemmy.ml
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    2 years ago

    When were customer ratings ever meaningful? On another note, it doesn’t help that like 90% of apps straight up ask their users to give them 5 stars on whatever store they’re on.

    • emptyother@beehaw.org
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      2 years ago

      Review systems should just replace stars with upvotes. Much more honest.

      • Venus@slrpnk.net
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        2 years ago

        Steam got this right a long time ago. Did you like the game or not? That’s all there is to it. Youtube also figured that out early on too.

  • sexy_peach@feddit.de
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    2 years ago

    Probably also has to do with enshittification. If something kinda works as advertised people are surprised and think that’s 5/5.

    • marx2k@beehaw.org
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      2 years ago

      Well but also why would you rate something poorly if it works as expected?

      • sexy_peach@feddit.de
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        2 years ago

        Could work but have terrible quality.

        Also I meant works as advertised very loosely.

  • branchial@feddit.de
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    2 years ago

    Item arrived really fast, didn’t have a chance to test it out yet. 5 stars

  • marx2k@beehaw.org
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    2 years ago

    Excellent delivery speed. Item arrives as expected. Instructions for assembly understandable. Works as expected. Green one wasn’t in stock so I had to order the brown one. One star.

  • henry@kbin.social
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    2 years ago

    yeah, this is to miss the point, isn’t it ?

    the issue is the division of labour by algorithms working with shonky data, and the potential to have to prosperity dictated by gold stars on a touch screen.

    interestingly, the WSJ take a different tone when talking about China’s Social Credit, but dont seem have much of problem with us constantly peer review each others behaviour.

    https://www.wsj.com/articles/chinas-new-tool-for-social-control-a-credit-rating-for-everything-1480351590

  • Warped@kbin.social
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    2 years ago

    I just gave Reddit 5 stars.

  • emptyother@beehaw.org
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    2 years ago

    So add more stars then. 😅

  • SakamotoSan@lemmy.ml
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    2 years ago

    Just like in Socialism

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